Privacy policy

Welcome to animesveyra.com (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or make purchases via Shopify Payments, and your rights in relation to your data.

If you have any questions or would like to exercise your rights, you can contact us at:

  • Address: 90 YORK WY LONDON UNITED KINGDOM N1 9AG

  • Email:  sales.veyra@gmail.com


Please read this policy carefully.

1. Definitions & Key Terms

  • Personal Data / Personal Information: Any information relating to an identified or identifiable natural person (e.g. name, email, address, phone, payment info).

  • Processing: Any operation which is performed on personal data (e.g. collection, storage, use, disclosure, deletion).

  • Controller: The entity that determines the purposes and means of processing personal data (in most cases, that is us, HookFlow.shop).

  • Processor: A third party that processes data on behalf of the controller (e.g. payment processors).

  • Data Subject: You, as an individual whose personal data is processed.

  • UK GDPR / Data Protection Act: The data protection law applicable in the United Kingdom (post-Brexit).

  • GDPR / EEA law: If you have customers in the EU / European Economic Area, additional rules apply.

2. What Personal Data We Collect

We collect different types of personal data, depending on your interactions with us, including:

  1. Contact Information

    • Name

    • Email address

    • Postal / billing / shipping address

    • Phone number

  2. Account & Authentication Data

    • If you create an account, username, hashed password, account preferences

  3. Transaction & Order Data

    • Payment information (processed via Shopify Payments or other payment processors)

    • Order details (items purchased, quantity, shipping method, date)

    • Billing and shipping addresses

  4. Device & Usage Data

    • IP address

    • Browser type, device type, operating system

    • Pages visited, click-through behavior, time spent

    • Referrals, source of traffic

  5. Cookies & Tracking Technologies

    • Cookies, pixels, web beacons, analytics scripts

    • Third-party cookies (e.g. Google Analytics, Facebook Pixel)

  6. Customer Service / Support Data

    • Correspondence, feedback, support requests

  7. Other Data You Provide

    • Any additional data you volunteer (e.g. survey responses, reviews, preferences)

We do not knowingly collect sensitive personal data (e.g. racial origin, health data) unless explicitly and legally required, and only with your consent.

3. Purposes & Legal Bases for Processing

We use your personal data for the following purposes:

Purpose What we do Legal basis
To process your orders and payments Fulfill contracts and provide services you request Performance of contract
To communicate with you Order updates, customer support, confirmations Legitimate interest / consent
To manage your account Registration, account settings, access Performance of contract / legitimate interest
To send marketing and promotional communications (if you opt-in) Newsletters, offers, updates Consent
To analyze and improve our site & business Analytics, user behavior, testing Legitimate interest
To detect and prevent fraud, ensure security Fraud screening, risk assessment Legitimate interest / legal obligation
To comply with legal and regulatory obligations Tax, accounting, anti-money laundering Legal obligation

If you are in the UK / EU, the legal bases for non-contractual processing (like analytics, marketing) will typically be legitimate interests or consent, depending on context.

4. Sharing & Disclosure of Personal Data

We may share your information in certain situations, as described below:

  • Service Providers & Third-Party Processors
    We use third parties to help with operations (payment processors, shipping carriers, marketing providers, analytics providers). These parties receive only the data necessary to perform their services and are required to protect your information.

  • Shopify / Platform Services
    Because your store is powered by Shopify, some data is processed by Shopify under its system. You should refer also to Shopify’s privacy policy. Shopify+1

  • Business Transfers
    In case of a merger, acquisition, or asset sale, your information may be transferred (with notice or safeguards).

  • Legal Obligations & Protection
    We may disclose your personal data if required by law, regulation, legal process, or to protect rights, property, or safety.

  • Analytics & Advertising Partners
    We may share aggregated or anonymized data with analytics or advertising partners, or use services (e.g. Google Analytics, Facebook) that collect data on our behalf.

We do not sell your personal data to third parties as a commercial activity.

5. International Data Transfers

Because we operate in the UK and may have operations or service providers outside the UK (or EEA), your personal data may be transferred to, stored, or processed in other countries. If so:

  • We will ensure adequate safeguards (e.g. standard contractual clauses, approved safeguards) are in place.

  • We will comply with applicable legal requirements for international transfers under UK GDPR / EU GDPR.

If you are located in the EEA / EU, we will ensure your rights are protected under the EU legal framework (e.g. via standard contractual clauses).

6. Data Retention

We retain your personal data only for as long as necessary:

  • To fulfill the purposes for which it was collected (e.g. completing orders, providing services)

  • To comply with legal, accounting, or reporting obligations

  • To resolve disputes, enforce our terms, or as otherwise permitted by law

After such periods, we will anonymize or securely delete your data.

7. Your Rights & How to Exercise Them

Depending on where you live (UK, EU, etc.), you may have the following rights in relation to your personal data:

  • Right to access (obtain a copy of your data)

  • Right to rectification (correct inaccurate data)

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to object to processing (esp. marketing)

  • Right to data portability

  • Right to withdraw consent (where processing is based on consent)

  • Right to lodge a complaint with a supervisory authority

To exercise any of these rights, contact us via the email address above. We may need to verify your identity before responding. In some cases, requests may be limited by legal obligations.

If you are in the UK / EU, you may also have the right to complain to your data protection authority.

8. Cookies & Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • Essential cookies (necessary for site operation)

  • Functional cookies (remember user preferences)

  • Analytics cookies (track usage, traffic sources)

  • Advertising / marketing cookies (for personalized ads)

You can manage cookie preferences (accept / decline non-essential cookies) via a cookie banner or your browser settings. Note that blocking essential cookies may affect site functionality.

Our cookie and tracking practices may involve third-party tools (Google Analytics, Facebook Pixel, etc.)

9. Security Measures

We implement administrative, technical, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include encryption, access controls, secure servers, and regular audits.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your information.

10. Children & Minors

Our services are not intended for children under the age of 16 (or higher minimum in your jurisdiction). We do not knowingly collect personal data from children without parental consent. If we learn we have collected data from a minor, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (for example, due to changes in law, business practices, or services). When we make material changes, we will notify you (e.g. via email or banner). The “Last updated” date will reflect changes.

We encourage you to review this policy periodically.

12. Contact & Complaints

If you have any questions, concerns, or requests concerning your personal data or this policy, please contact:

animesveyra.com
90 YORK WY LONDON UNITED KINGDOM N1 9AG
Email: sales.veyra@gmail.com

If you are in the UK / EU and believe your rights under data protection law have been violated, you have the right to lodge a complaint with your relevant supervisory authority.

By using animesveyra.com, you agree that we may collect and use your personal data as described in this Privacy Policy.